Doug Hayden

About Doug Hayden

I\'m fascinated by natural language as a programming interface. I feel a profound sense of \"right place, right time\" combining my passion for thoughtful communication and production-grade code. Hard-wired for inquiry, I eternally seek the \"why\" behind the \"how\".As a Cloud AI Software Engineer, I turn the possible into reality with Generative AI and scalable elastic infrastructure. Currently building AI agents and knowledge systems that transform how organizations access, synthesize, and analyze their data.Recent wins- Multi-agent LLM orchestration systems with comprehensive CI/CD and production observability, deployed on Google Cloud Run- Custom ReAct agents achieving high SQL accuracy for multi-billion dollar enterprises- Production AI knowledge systems serving thousands daily with measurable efficiency gains- Real-time cloud ML pipelines using async-first architecture for vast concurrencyTwo decades across industries gives me a unique perspective bridging complex AI capabilities with practical business outcomes.

Experience

1. Ai Software Engineer

   Onix

   Jan 2020 — Present

   NL-to-SQL Agent - North American Restaurant Franchise- LLM ReAct agent for natural language to SQL queries- Integrated unified multimodal search across multiple enterprise data sources- Automated financial analysis saves measurable time and improves decisions- Established CI/CD patterns for Agent EnginePython, SQL, ADK, Vertex AI, Gemini Enterprise, Snowflake, Agent Engine, Cloud BuildMulti-Agent Orchestrator - Real Estate Platform- Architected multi-agent orchestration framework for production Cloud Run- Built CI/CD pipeline with AI code reviews and automated quality enforcement- Implemented OpenTelemetry observability with log-trace correlationPython, ADK, Pydantic, Agent Engine, Cloud Run, OpenTelemetry, GitHub Actions, DockerAgent Deployment Framework - Internal Accelerator- Repeatable template for deploying AI agents with enterprise platform registration- Production observability with OpenTelemetry instrumentors and trace correlation- Framework adopted by teammates for customer deliveriesPython, ADK, Pydantic, Agent Engine, OpenTelemetry, GitHub Actions, DockerGenerative AI Knowledge Agent - Fortune 5 Health Insurer- Healthcare Assistant app used daily by thousands of customer service advocates- Multimodal LLM query routing, RAG, ReAct, RAGAs accuracy evaluationPython, LangChain, FastAPI, Pydantic, Vertex AI Discovery Engine, Gemini, Dialogflow CX, Cloud Run, TerraformReal-time Streaming ML Inference - Broadband Platform Provider- Async-first FastAPI app supporting high concurrency- Serverless architecture with least-privileged permissions and comprehensive monitoringPython, FastAPI, Pydantic, Vertex AI, Pub/Sub, Cloud Run, BigQuery, Looker StudioServerless ETL Pipelines - Biotech and Healthcare- Genomics data migration to GCS with HIPAA/GDPR compliance- Concurrent processing, secure transport between Drive, SFTP, Cloud Storage, BigQueryPython, Pandas, Vertex AI, Cloud Functions

Education

• The University of Akron

  Bachelor of Science - BS, Mechanical Polymer Engineering

  2001