Douglas Shum
Director of Product Management | SaaS & FinTech Innovator | Growth-Driven Product Management | Servant Leader
- Role
- Director of Product Management Ii at Fiserv
- Location
- Lincoln, NE, US
- LinkedIn followers
- 500 followers
About Douglas Shum
As a Senior Director of Product Management with over 20 years of experience in fintech…
Experience
Director of Product Management Ii
Sep 2025 — Present
As Director of Product Management for Fiserv’s Enterprise Content Management (ECM) portfolio, I lead the strategy, roadmap, and execution for a suite of solutions that empower financial institutions to securely capture, manage, and leverage digital content across their enterprise.I’m responsible for driving modernization and growth within a product line trusted by more than banks and credit unions. Partnering closely with engineering, implementations, support, and sales, I ensure ECM delivers measurable value through efficiency, compliance, and digital transformation.My focus areas include- Defining a multi-year vision and modernization strategy in partnership with a new technology provider to advance scalability, usability, and integration across Fiserv’s digital ecosystem- Leading cross-functional teams to prioritize high-impact initiatives that improve client outcomes, reduce operational complexity, and accelerate adoption- Aligning product investments with business objectives to drive revenue growth, client retention, and product profitability- Championing a collaborative culture where every team member feels ownership and excitement for the ECM suite’s success.At the intersection of innovation and financial technology, I’m helping shape the next generation of enterprise content management solutions that power digital banking, lending, and compliance for financial institutions worldwide.
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