Douglas Whorley

Experience

1. Director of Patient Financial Services

   Parallon

   May 2018 — Present

   Patient Financial Services Director (May 2018- Present)Agent of change, continuously refining processes and staffing assignments to stay current with the revenue cycle trends and needs of the department and hospital. Perform ongoing reviews of operations to identify opportunities to better control costs, improve the patient experience, achieve operational efficiency, compliance and to receive optimal earned reimbursement. Always striving to find ways to refine processes and utilize technology to assist the Patient Access and Patient Financial teams in being efficient, productive and successful.Oversee facility operations of Patient Access functions (e.g scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, financial counseling, etc.) to ensure daily operations are maintained according to standards.Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration, patient satisfaction, denial prevention, patient flow, unbilled, patient concerns and more.Oversee facility Revenue Integrity department to achieve operation efficiency, compliance and optimal earned reimbursement.Serve as the primary on-site liaison between Service Center/Client Relation Management and the Facility.

Education

• Liberty University

  Bachelors of Science, Business Administration

  2002 — 2004

• Patrick Henry Community College

  Associates of Arts & Science, Business Administration

  2000 — 2002

Skills

• Emr
• Hipaa
• Marketing Strategy
• Microsoft Office
• Revenue Cycle
• Healthcare Management
• Budgets
• Physician Relations
• Healthcare Industry
• Physicians
• Strategic Planning
• Managed Care
• Meditech
• Customer Service
• Medicaid
• Hospitals
• Healthcare
• Business Development
• Medical Records
• Project Management
• Revenue Cycle Management
• Ehr
• Process Improvement
• Medicare
• Healthcare Information Technology