Douglas Salmaso

Manager, Air Operations and Strategic Planning @Century Cruises Inc.

FL, US

Spearhead the implementation and optimization of the Global Distribution System (GDS) and supporting technologies for the cruise air program.• Support the full setup of the Air Department, creating operational frameworks, procedures, and documentation to ensure scalability and compliance.• Collaborate across departments — including Sales, Guest Services, Finance, and IT — to align air operations with broader company goals and guest service standards.• Maintain ARC compliance and manage the renewal of ARC Specialist credentials, ensuring all processes meet regulatory standards.• Developed and launched an integrated air–cruise booking platform, connecting flight reservations directly to cruise bookings for a streamlined guest journey.• Introduced smarter flight selection strategies, enhanced planning models, and Air Quality Control (QC) measures that improved turnaround times and guest satisfaction scores.• Built data dashboards and reporting tools to monitor booking trends, performance metrics, and cost optimization opportunities.• Managed hotel partnerships end-to-end, overseeing forecasting, vendor negotiations, rooming list coordination, and invoice reconciliation with accounting to ensure cost control and accuracy.