Douglas Pennington
- Role
- Executive Vice President, Head of Contact Center at Regions Bank
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Experience
Executive Vice President, Head of Contact Center
Dec 2021 — Present
Education
Xavier University
Executive MBA
2017 — 2018
University of Cincinnati Carl H. Lindner College of Business
BBA, Accounting
1997 — 2003
Skills
- Process Improvement
- Banking
- Contact Centers
- Risk Management
- Coaching
- Leadership
- Business Process Improvement
- Six Sigma
- Project Management
- Call Center
- Business Analysis
- Employee Engagement
- Forecasting
- Operations Management
- Call Centers
- Workforce Management
- Vendor Management
- Customer Service
- Relationship Management
- Team Building
- Financial Analysis
- Customer Experience
- Cross-Functional Team Leadership
- Management
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