Douglas Oneil
Head of Operations @Centre For Effective Dispute Resolution Cedr
Eastleigh, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2025 — Present
Head of Operations @Centre For Effective Dispute Resolution Cedr
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SKILLS
Business TransformationCustomer RetentionCustomer ServiceCall CenterBusiness Process ImprovementStrategyCustomer SatisfactionCoachingContact CentersChange ManagementCustomer ExperienceSlaManagementTeam ManagementService DeliveryEmployee EngagementWorkforce ManagementProject DeliveryPerformance ManagementCrmCall CentersTelecommunicationsOperations ManagementLeadershipStakeholder ManagementTeam LeadershipOutsourcingBpo
ABOUT DOUGLAS ONEIL
A highly motivated, inspiring customer services senior leader with extensive experience in leading large multi-site operational teams. A proven expert in delivering transformational change programmes and passionate about ensuring that people have the skills, support and enablers to be the best they can be through cultural, process and performance improvement.
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