Douglas Nicklin
HP Additive Manufacturing Unmanned Systems Lead - Americas; Service-Disabled Veteran; Former Submarine Special Operations (TS/SCI) skilled in leadership, customer success, and technical problem-solving under pressure.
- Role
- Unmanned Systems Lead - Ams at HP
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Douglas Nicklin
Former Special Operations Submariner with a TS/SCI background, now thriving in civilian leadership roles spanning service delivery, escalation management, and business development.My military career taught me the value of precision, security, and performance under pressure — managing complex, classified operations where every detail mattered. I’ve carried that same mission-driven mindset into the civilian sector, leading technical teams and client operations in fast-paced, high-stakes environments.As a Service Delivery Manager, I’ve led cross-functional teams to deliver mission-critical solutions with a focus on reliability, efficiency, and customer trust. In my role as an Escalation Manager, I’ve resolved high-impact issues across global operations, building frameworks that reduce downtime and strengthen customer satisfaction. Now, as a Business Development Lead, I’m focused on strategic growth — connecting technical capability with client needs, driving partnerships, and scaling service excellence.My background combines operational leadership, technical systems expertise, and relationship-driven strategy — backed by the discipline and integrity honed honorably serving in the submarine force.Core Competencies: Service Delivery & Operations • Escalation Management • Business Development Strategy • Secure Systems Operations • Risk & Resilience Management • Client Relationship Leadership • Process OptimizationClearance: Former TS/SCI (eligible for reactivation)Status: Service-Connected Disabled Veteran
Experience
Unmanned Systems Lead - Ams
Oct 2025 — Present · Seattle, WA, US
Manage key UUV, UAV, USV, UGV accounts, guiding strategic partners through the entire customer journey—from initial design to full-scale production with HP MJF.Work closely with cross functional teams to ensure smooth execution and deliver measurable outcomes that highlight the value of HP Additive Manufacturing.
Education
Colorado State University Global
Bachelor of Science - BS, Management Information Systems and Services
2020 — 2021
Excelsior University
Bachelor of Science (B.S.), Nuclear Engineering Technology/Technician
2012 — 2014
Colorado State University Global
Master's degree, Professional Accounting
2021 — 2023
Colorado State University Global
Master of Science - MS, Data Analystics
Skills
- Maintenance
- Process Improvement
- Maintenance Management
- Force Protection
- Nuclear
- Operational Planning
- Military
- Top Secret
- Six Sigma
- Dod
- National Security
- Command
- Troubleshooting
- Military Operations
- Security Clearance
- Preventive Maintenance
- Project Planning
- Navy
- Lean Manufacturing
- Military Training
- Military Experience
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