Douglas Modena
Business Process Analyst @Pacific Gas and Electric Company
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WORK HISTORY
Business Process Analyst @Pacific Gas and Electric Company
San Ramon, CA, US
EDUCATION
Saint Mary's College of California
Bachelor of Business Administration - BBA
ABOUT DOUGLAS MODENA
I am an accomplished operations project manager with extensive experience working for a Fortune 100 company. Able to lead cross-functional teams and manage high-impact complex projects that deliver strategic, scalable, and profitable online business solutions, processes and policies. I am tenacious when executing program goals and pride myself on never dropping the ball.My strengths include gathering business requirements, leading teams, translating business requirements into technical terms, executing with IT partners and communicating status with key stakeholders. I am a highly organized detailed oriented professional, able to balance / manage competing and multiple priorities in fast-paced environments.Key Hard Skills:Cross-functional Team Leadership, Business Process Improvement, Project Management, Program Management, Business Analysis, Business Requirement Documentation, Business Specifications, Requirements Management Lifecycle, Policy Analysis, Acquisition Integration, Contract Management, Project Management Office (PMO), Operations Management, Agile, Waterfall, Cross-functional Collaboration, Process Design, Business Stakeholders Engagement, Best Practices, Problem Solving, Business Process Development, Business Process Reengineering, Continuous Process Improvement, CRM, Customer Service Automation, Data Analysis, eCommerce, Gap Analysis, KPIs, Requirement Assessment, New Service Introductions, Performance Improvement, Performance Measurement, Performance Metrics, Presentations, Process Analysis, Process Design, Productivity Improvement, Project Coordination, Project Management, Release Management, SDLC, User Acceptance Testing, Test Plans, Software Quality Assurance, Test Quality Control, Business Acceptance Testing, Requirements Scheduling, Develop Training, Deliver Training, User Experience focused, Roadmap Development, Deliver Training, Training Documentation, Metric Data AnalysisKey Soft Skills:Customer Service Experience, Vendor Management, Vendor Negotiations, Customer Satisfaction Improvements, Problem Resolution, Problem Solver, Team Leadership, Customer Support, Cost Benefit Judgment, Time FlexibleTools:Oracle 11i CRM Modules (Service Agreement, Installed Base, Customer Master), Microsoft Office Suite Tools (Outlook, Excel Spreadsheets, Word Documents, PowerPoint Presentation, Visio Process Flow Diagram), Google Drive, Smartsheet, JIRA, Business Objects, HP ALM (Quality Center), Salesforce
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