Douglas Lowry

V P Customer Service & Contact Center Operations @SimonMed

Scottsdale, AZ, US
EMAILS
d••••••••@simonmed.com
MOBILE NUMBERS
+16•••••••34

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WORK HISTORY

Oct 2020 — Present

V P Customer Service & Contact Center Operations @SimonMed

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SimonMed Imaging is one the largest and fastest growing outpatient medical imaging providers in the United States. Specializing in the newest diagnostic imaging technologies, we provide service to over 4 million patients annually. Operating all patient services prior to the exam, my teams are tasked with the patient experience from the receipt of the order from their physician to the point they enter one of our 200 clinics for their exam.

SKILLS

SalesBusiness IntelligenceTeam ManagementStart-UpsManagementStrategic PartnershipsNetworkingContract NegotiationAccount ManagementProcess ImprovementTelecommunicationsTeam LeadershipProject PlanningCrmCall CentersCustomer ServiceBusiness StrategyTechnical SupportStrategyChange ManagementSoftware DocumentationStrategic PlanningSaasTeam BuildingOperations ManagementEntrepreneurshipCustomer SatisfactionBusiness AnalysisVendor ManagementTroubleshootingSolution SellingProject ManagementProduct ManagementSix SigmaNew Business DevelopmentBudgetsSales ManagementCoachingCross-Functional Team LeadershipBusiness Process Improvement

ABOUT DOUGLAS LOWRY

Decisive, Innovative and Fact-Driven Leader of High-Volume Contact…

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