Douglas Hosie
Enterprise Customer Success Manager @ Quiq
- Role
- Enterprise Customer Success Manager at RingCentral
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Douglas Hosie
At Quiq, contributed to enhancing customer engagement and retention as an Enterprise Customer Success Manager by leveraging expertise in customer experience and Agentic AI. Collaborated with cross-functional teams to develop and execute tailored success plans that align with client goals and metrics. Previously at Microsoft, supported high-value customer accounts with annual renewal revenues of $20M. Strengthened client relationships by delivering consultative support and strategic planning in contact center technology. Dedicated to driving growth, minimizing churn, and empowering organizations to realize the full value of innovative solutions.
Experience
Enterprise Customer Success Manager
Jan 2026 — Present
Education
The Ohio State University
Bachelor of Arts (B.A.), Political Science
1997 — 2007
Skills
- Genesys Framework
- Iex Total View
- Process Optimization
- Fixed Annuities
- Private Branch Exchange (Pbx)
- Microsoft Office
- Sales
- Customer Service
- Insurance
- Claim
- 401k
- Business Process Design
- Strategic Planning
- Business Process Improvement
- Cti
- Public Speaking
- Customer Relationship Management (Crm)
- Business Process
- Project Implementation
- Avaya Asa
- Microsoft Word
- Team Leadership
- Training
- General Insurance
- Call Center Development
- Speech Analytics
- Telecommunications
- Analysis
- Call Center
- Financial Services
- Reinsurance
- Coaching
- Time Management
- Workforce Management
- Call Routing
- Genesys
- Project Management
- Avaya Ip Telephony
- Microsoft Excel
- Iex
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