Douglas Gerichten
Help Desk Specialist @CrossAmerica Partners LP
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WORK HISTORY
Help Desk Specialist @CrossAmerica Partners LP
Allentown, PA, US
Resolve support tickets in Salesforce for approximately 400 convenience stores nationwide through remote and onsite troubleshooting-Manage $1 million rollout project of rugged mobile computers-Travel to sites to install IT equipment including CAT6, PoE cameras, server racks, managed switches-Compose documentation and serve as the SME for Soti Mobicontrol and Datalogic Memor 20/30 devices
EDUCATION
Drexel University
Computer Engineering
Northampton Community College
Associate of Arts and Sciences - AAS, Networking and Systems Administration
ABOUT DOUGLAS GERICHTEN
I am a CompTIA A+ certified Help Desk Specialist with over 3 years of IT experience in large nationwide companies. I am currently pursuing an AAS in Networking and Systems Administration from NCC. I quickly learn and adapt to any role assigned to me. I have served as SME for several pieces of infrastructure that I previously knew nothing about. If internal documentation does not exist, I will create it myself as I learn. I am a results-driven self-starter.
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