Doug Hooton
- Role
- Chief Customer Officer at Searchspring Now Athos Commerce
- Location
- Carmel, IN, US
- LinkedIn followers
- 500 followers
About Doug Hooton
Dynamic operations executive with over two decades of proven expertise in enhancing…
Experience
Chief Customer Officer
Searchspring Now Athos Commerce
Dec 2022 — Present · Carmel, IN, US
International SaaS ecommerce search, merchandising, personalization - Lead a team of 50+ professional services engineers, customer success managers, customer support agents and enablement specialists, overseeing the retention and success for the many of the top ecommerce brands in the world- Added new senior and mid-level leaders to post sales departments and created an enablement department to equip all teams with the required resources and knowledge to successfully serve customers- Evaluated all processes in Professional Services, Customer Success and Support in the first 45 days and aggressively moved to address gaps to deliver consistent and sustainable outcomes- Developed a “white space” plan to identify expansion opportunities, contributing millions in incremental annual revenue- Champion a customer-centric culture across the organization as a unifying strategy and positioning the customer needs at the center of product and service development.
Education
Indiana University Bloomington
BS, Business - Operations and Systems Management
Butler University
Master of Business Administration - MBA
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