Doug Gowan
IT Supplier Relationship Manager @TSB Bank
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WORK HISTORY
IT Supplier Relationship Manager @TSB Bank
Edinburgh City, GB
8 Month Fixed Term Contract - Extended by 3 MonthsIT Supplier Relationship Manager in the Managed Services and End User Computing TeamResponsible for ensuring best value and relationship and risk managing a portfolio of IT SuppliersUndertake RFPs, supplier evaluations, commercial and contract negotiations and devising supplier and category strategiesRemit includes covering collections and recoveries systems and suppliers and self service and ATMs [sometimes you just can\'t escape your past!]
EDUCATION
Edinburgh Napier University
Bachelor of Arts - BA, Management of Financial Services
University of Strathclyde
BSc in Technology and Business Studies, Marketing and Biotechnology
Chartered Institute of Bankers in Scotland
Chartered Banker, MCIBS, ACIBS
ABOUT DOUG GOWAN
An experienced and versatile leader with a track record of delivering transformational change and performance improvement in a variety of financial services functions including front and back-office trading environments, operations and contact centres and working in partnership with third parties to deliver distributed national services like ATMs and Travel Money Bureaux de Change. Consistent track record of identifying key issues and opportunities, developing strategies to address these and delivering operating model change and business improvement. Passionate about achieving transformational change with people not by \"doing it to them\". Achieves sustainable improvements through engaging colleagues around a new vision and purpose, building new leadership teams and developing colleague capability. Consistently delivers higher than average colleague engagement scores.Creative and analytical thinker with experience in retail and commercial product management and development and of delivering digital capability to support product and service offerings. Used to operating in high risk and regulated environments like collections and recoveries [FCA Certified role] and currency bank note trading [Attested to Federal Reserve Bank].Experience includes- P&L responsibility for a variety of business areas with profit lines of up to £100mil and turnover of £3billion- turning year on year like for like double digit decline in Travel Money into double digit growth and tripling profits in three years by engaging colleague network, pricing and location models and developing new products and channels- retendering and restructuring UKs largest ATM network to remove >£30mil costs per annum, introducing new services and revenue streams and gaining approval for new strategy- increasing cure rates and reducing cost to cure by >30% in collections and recoveries, undertaking Human Centred Design of the collections process from a customer and colleague perspective, developing digital capability and new forbearance treatments- system selection and back-office migration- outsourcing of fulfilment functions and ongoing supplier management of third parties- running procurement exercises on a variety of functions- Chartered Banker with nearly 35 years’ experience, twenty of which are at Senior Manager level. Used to operating at Exec / C Suite level.
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