Doug Gnutti

About Doug Gnutti

What\'s experience design? It’s not about simply making things look better — it’s about making them work better. When you want to increase engagement with your audience, make it easier for them to use your systems, and move the needle on metrics that matter to your business, that’s a Think Company challenge.We excel at- Designing or improving your (live or digital) product or service- Increasing conversion- Improving customer satisfaction- Increasing employee efficiency, productivity, or innovation- Increasing brand awareness- Improving internal communication/collaboration- Augmenting internal Design capability/capacityWe do this through- Applied Design Thinking- User Research and Customer Insight, including Persona Development, Customer Journey Mapping, Touchpoint Analysis- CX Strategy- Content Strategy- Digital Strategy- Live and Digital Experience Design- Service Design

Experience

1. Executive Vice President, Growth

   Think Company

   Jan 2023 — Present · Philadelphia, PA, US

   Think Company, formerly Think Brownstone, Inc, is an Experience Design firm founded in 2007, employing 120+ consultants with expertise in various design, technology, media and business-related disciplines. Focused on improving customer and employee experience with a product or service, Think Company uses a research-driven methodology to ensure design decisions are always based on evidence. Areas of specialty include driving engagement in business applications and physical/virtual environments, data visualization, complex transactional systems, service design, and designing within complex legal and regulatory environments.In this role I am responsible for driving top-line growth through sales, marketing, and partnerships.

Education

• King's College

  BS, Mass Communications and Media Technologies

  1993 — 1997

• Commonwealth University-Bloomsburg

  MS, Instructional Technology

  1997 — 1998

Skills

• Virtual Teams
• Workshop Facilitation
• Business Development
• Organizational Design
• Knowledge Management
• Instructional Design
• Digital Marketing
• Business Process Outsourcing
• Problem Solving
• Adult Education
• Program Management
• Staff Development
• Budgets
• Needs Analysis
• Talent Management
• Learning Management
• Performance Management
• Employee Training
• Strategic Planning
• Leadership Development
• Sales
• Selling Skills
• Strategy
• Cross-Functional Team Leadership
• Sales Compensation Design
• Consulting
• Performance Consulting
• Curriculum Design
• Executive Coaching
• Business Process Improvement
• Design Thinking
• Management Consulting
• Instructor-Led Training
• Leadership
• Revenue Forecasting
• Coaching
• Management
• E-Learning
• Performance Improvement
• Organizational Development