Douglas Fleese
Senior Business Analyst @TD
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WORK HISTORY
Senior Business Analyst @TD
Toronto, ON, CA
As a Senior Business Analyst at TD, I lead cross-functional efforts to analyze, document, and translate complex business requirements into actionable solutions that deliver real value to customers and stakeholders. I specialize in bridging business needs and technology capabilities through end-to-end requirements management, future-state process design, and risk-aware delivery execution.In this role, I- Drive requirements elicitation and stakeholder engagement using industry best practices to align solutions with business goals and customer experience expectations- Facilitate current-state and future-state process mapping to identify improvement opportunities and guide change management- Collaborate with technology teams to define acceptance criteria, support test planning, and ensure solution readiness- Manage traceability and quality of business requirements throughout the delivery lifecycle, ensuring compliance with internal standards and regulatory requirements- Champion continuous improvement by applying domain expertise, critical thinking, and innovation to drive scalable, customer-centric solutions- Act as a trusted advisor and mentor, supporting team development and fostering collaboration across diverse stakeholder groups.With a passion for solving complex business problems and a deep understanding of the financial services landscape, I aim to enhance business agility, customer satisfaction, and delivery efficiency at every stage of the project lifecycle.
EDUCATION
Sheridan College
Diploma, Systems Analyst, Cooperative Education
York University
Bachelor of Arts, Mathematics
SKILLS
ABOUT DOUGLAS FLEESE
An accomplished and versatile Business Systems Analyst and Project Delivery leader with over 25 years of experience in digital technology and business transformation projects. Demonstrated success in implementing best practices, innovative solutions, and leading high-performing cross-functional teams to achieve strategic business goals. Recognized for driving transformational project initiatives that align with corporate vision. Adept at mobilizing stakeholders with passion, effectively influencing and gaining buy-in on strategic initiatives. Proven track record of delivering measurable results through leadership and collaboration.In life, I believe the best approach is to work hard, be kind, and aim to make a meaningful difference!
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