Doug Cunningham
Customer Success & Go-To-Market Leader | Driving Adoption, Retention & Value Realization Across DevOps & Cloud Platforms
- Role
- Head of Customer Success - Fme Ccm Sei at Harness
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Doug Cunningham
I lead Customer Success at Harness, focused on turning complex DevOps and cloud platforms into measurable customer outcomes.My work sits at the intersection of adoption, retention, and value realization. I partner closely with engineering, product, FinOps, and executive teams to ensure software delivery investments translate into real world impact. Faster shipping. Lower cloud spend. Clear ROI.Across enterprise, mid market, and digital segments, I build and scale post sales motions supporting hundreds of customers and significant recurring revenue. This includes onboarding alignment, adoption frameworks, renewal strategy, expansion support, and executive level value storytelling. The goal is simple. Customers stay because they see results.What I am known for:• Translating technical capability into business value executives can act on• Scaling customer success motions across multiple products and maturity levels• Improving renewal performance while expanding platform adoption• Partnering tightly with Product, Sales, and Engineering to close the value gap• Leading teams that operate with accountability, clarity, and urgencyAt Harness, this spans DevOps, Feature Management and Experimentation, Cloud Cost Management, and Software Engineering Insights. We help customers ship faster, experiment safely, reduce waste, and run more efficient engineering organizations.I care deeply about outcomes, not activity. Metrics matter. Clear ownership matters. Customers win when teams are aligned around value, not just tooling.If you are building or scaling a DevOps or cloud platform and want to drive durable adoption, retention, and measurable value, I am always open to a strategic conversation.
Experience
Head of Customer Success - Fme Ccm Sei
Jun 2024 — Present · Austin, TX, US
Simplifying software delivery for the 30 million software developers in the world.
Education
The University of Texas at Austin
Bachelor of Arts (B.A.), History
2006 — 2010
Skills
- Key Account Development
- Sales Operations
- Account Management
- IT Solutions
- Management
- Enterprise Software
- Sales Management
- Marketing
- Salesforce.com
- B2b
- Saas
- Sales Presentations
- Sales
- Business Development
- Leadership
- Cloud Computing
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