Doug Chu
Full Stack Web Developer @X-Rite
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WORK HISTORY
Full Stack Web Developer @X-Rite
Grand Rapids, MI, US
Develop global SaaS platform using Node.js, C#.NET, and AWS Lambda for sales and marketing of X-Rite Pantone suite of software products (PantoneLIVE, ColorCert, Autura), contributing to company achieving goal of 50% recurring revenue per year.Develop unified ASP.NET Razor web front end for My-Xrite.com business user software subscription management features, greatly improving customer user experience by combining four (4) product customer frontends into one, working in collaboration with in-house UI/UX design and marketing teams.Trained and implemented experimental generative AI chatbot to provide technical support for SaaS platform, leading to estimated savings of over and over 500 customer support hours per year.Backend development in MSSQL and C#.NET for new version of SaaS platform to move from outside software vendor to direct integration of proprietary Oracle ERP system, contributing to company achieving annual recurring revenue targets. This has included SQL stored procedure creation and Oracle database mapping.QA Test Lead for global product launch of X-Rite Pantone SaaS platform. Drove EMEA, Asia/Pacific, and North America QA testing, leading to a successful product launch and the first-time sales of SaaS products for EMEA and Asia/Pacific regions. Developed automated testing suite in Postman and Playwright for SaaS platform, integrating it into team CI/CD pipeline.Created new KPI metric for SaaS development team based on software product launch goals for greater visibility and precision, leading to team meeting KPIs for first time in 13 months.Developed Typescript cybersecurity feature for SaaS platform to screen out internationally restricted entities, patching critical vulnerability in customer interface.Implemented Handlebars templating engine to SaaS platform web pages, allowing for extensive codebase cleanup.Provided technical support to B2B clients and internal users of SaaS platform with 100% reported satisfaction rate.
EDUCATION
Grand Circus
Certification, Javascript Full-Stack Web Development Bootcamp, Computer Software Engineering
Calvin University
Bachelor's degree, History
Grand Circus
Certification, C# .NET Full Stack Web Development, Computer Software Engineering
SKILLS
ABOUT DOUG CHU
Hi, I\'m Doug. I\'m a full stack web developer at X-Rite Pantone. You know, like the…
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