Doug Casanova

About Doug Casanova

Technology leader with 18+ years of IT leadership experience specializing in global IT operations, infrastructure transformation, security, and compliance. I deliver measurable results through operational excellence, cost savings, and service improvement initiatives.At Outreach, as Senior Director of Corporate Global IT, I led IT operations across the US, Mexico, India, and EMEA. I increased Customer Satisfaction (CSAT) from 86% to 98%, drove 22% year-over-year cost savings through vendor optimization, and enhanced endpoint security by deploying a Device Trust solution across 1,500+ devices. During company restructuring, I ensured uninterrupted IT service for over 1,200 employees while improving team satisfaction to the highest in the company.At Smartsheet, I directed the Client Engineering, Network Engineering, Systems Engineering, and Software Asset Management teams, supporting a scale-up from to nearly users globally. I improved macOS and Windows patch compliance from 53% to 92%, achieved 100% device encryption compliance, consolidated SaaS tools post-acquisition, and standardized company communication on Slack. Additionally, I produced over $1M in annual savings and reduced license consumption by 30% through enhanced software asset management.At Intellectual Ventures, I managed a 24/7 global data center with a $7M budget, achieved a 35% reduction in costs through server consolidation, and maintained 99.9% uptime. I negotiated multi-million-dollar technology contracts and implemented ITIL-based change management processes to streamline operations and reduce service disruptions.I am passionate about building high-performing, engaged teams and leveraging technology to balance innovation with operational resilience.Skills: IT Infrastructure, Security Compliance, Vendor Management, Project Management, Agile Frameworks, SOX Compliance, SaaS Management, Endpoint Security, Data Center Operations, Change Management, Cloud Services (AWS, Azure), MacOS/Windows Management, Strategic Planning.

Experience

1. Head of IT Infrastructure and Operations

   Heartstream

   Sep 2025 — Present · Bothell, WA, US

Education

• Highline College

  Associate of Science - AS, Microbiology

• University of Washington

  Bachelor of Arts - BA, Psychology

Skills

• Vmware
• Network Security
• Data Center
• Project Management
• Active Directory
• Disaster Recovery
• Integration
• Program Management
• Agile Methodologies
• Management
• Cloud Computing
• Servers
• Itil
• Vendor Management
• Saas
• Enterprise Software
• Enterprise Architecture
• Virtualization
• IT Strategy
• Sdlc
• Sharepoint