Doug Spurlin
Senior Director of Operations @Frontier Internet
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WORK HISTORY
Senior Director of Operations @Frontier Internet
Tampa, FL, US
Serve as Chief Product Owner for executive sponsored program to transition from a traditional operational improvement approach to using Agile framework and methodologies. Responsible for delivering business transformation initiatives that that produces significant financial and customer service driven benefits- Authored multi-year organizational vision and strategy along with formal economic framework to track success- Delivered significant annual direct margin benefits through targeted business initiatives
EDUCATION
Farmingdale State College
Business Administration and Management, General
Villanova University
Six Sigma Master Black Belt Certificate, Process Engineering
SKILLS
ABOUT DOUG SPURLIN
Accomplished and energetic business professional offering year/year revenue and margin growth, cost savings, operational efficiencies, and employee engagement. Career encompasses leadership roles in Frontier Communications, and Verizon Consumer, Mass Business and Alternate Channel sales and service; broadband sales and retention centers; e-commerce; National sales support organizations; and Technical Operations. Recognized for ability to skillfully direct and navigate through change, revitalize performance, and deliver across-the-board results. Committed to a goal-focused business and people strategy, and an unparalleled customer experience aligned with corporate goals and mission.
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