Doug Spurlin
Sr. Director of Operations at Frontier Communications
- Role
- Senior Director of Operations at Frontier Internet
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Doug Spurlin
Accomplished and energetic business professional offering year/year revenue and margin growth, cost savings, operational efficiencies, and employee engagement. Career encompasses leadership roles in Frontier Communications, and Verizon Consumer, Mass Business and Alternate Channel sales and service; broadband sales and retention centers; e-commerce; National sales support organizations; and Technical Operations. Recognized for ability to skillfully direct and navigate through change, revitalize performance, and deliver across-the-board results. Committed to a goal-focused business and people strategy, and an unparalleled customer experience aligned with corporate goals and mission.
Experience
Senior Director of Operations
Nov 2021 — Present · Tampa, FL, US
Serve as Chief Product Owner for executive sponsored program to transition from a traditional operational improvement approach to using Agile framework and methodologies. Responsible for delivering business transformation initiatives that that produces significant financial and customer service driven benefits- Authored multi-year organizational vision and strategy along with formal economic framework to track success- Delivered significant annual direct margin benefits through targeted business initiatives
Education
Farmingdale State College
Business Administration and Management, General
1993 — 1994
Villanova University
Six Sigma Master Black Belt Certificate, Process Engineering
2008 — 2010
Skills
- Resource Management
- Sales Process
- Sales
- Trend Forecasting
- Leadership
- Team Leadership
- Training
- New Business Development
- Vendor Management
- Software Project Management
- Account Management
- Change Management
- Project Management
- Lean Six Sigma
- Data Warehousing
- Sales Operations
- Executive Reporting
- Management
- Team Building
- Strategy
- Marketing
- Strategic Planning
- Product Management
- Global Business Development
- Operations Management
- Business Development
- Call Centers
- Contact Centers
- Six Sigma
- Cross-Functional Team Leadership
- Process Engineering
- Business Analysis
- Global Sourcing
- Continuous Process Improvement
- Integration
- Contract Negotiation
- Coaching
- Customer Service
- Sdlc
- Salesforce.com
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