Doug Solomon

About Doug Solomon

I transform underperforming luxury operations into revenue generating powerhouses…

Experience

1. Assistant Director of Villa Services

   Wynn Las Vegas

   Oct 2024 — Present · Las Vegas, NV, US

   Lead the day-to-day operations of Villa and Butler services at two of Las Vegas’s most prestigious resort properties, delivering world-class experiences to VIP guests across 65 luxury villas and suites. My role centers on managing the complete guest journey for Wynn’s most distinguished clientele, including casino VIPs, foreign dignitaries, corporate executives, politicians, and celebrities.Key Responsibilities:• Oversee comprehensive villa operations including facilities management, housekeeping excellence, personalized service delivery, and exclusive private events• Execute Wynn’s service standards while managing a dedicated team of hospitality professionals• Coordinate complex logistics for high-profile guests requiring discretion and exceptional attention to detailRecent Achievements:• Operational Excellence: Implemented accountability frameworks that reduced staff absenteeism, elevated guest satisfaction scores, and increased internal survey scores.• Profit Optimization: Restructured villa service pricing models to align with premium service levels, while streamlining operations to reduce service delivery times and optimize labor efficiencyMy expertise lies in balancing ultra-luxury service expectations with operational efficiency, ensuring every guest interaction reflects Wynn’s commitment to unparalleled hospitality. I thrive in fast-paced, high-stakes environments where attention to detail and discretion are paramount.

Education

• University of Nevada-Las Vegas

  Bachelor of Science (BS), Hospitality Administration/Management

  2008 — 2013

Skills

• Hotel Administration
• Bar Management
• Food & Beverage
• Promotions
• Motivation
• Customer Service
• Marketing Strategy
• Front Office
• Event Management
• Service Recovery
• Resorts
• Alcoholic Beverages
• Team Cohesion
• Financial Accounting
• Micros
• Positive Team Player
• Coaching
• Pre-Opening
• Superior Work Ethic
• Strategic Financial Planning
• Guest Service Management
• Frontline Management
• Profit Maximization
• Operational Planning
• Hotel Management
• Hotels
• Hospitality
• Hospitality Law
• Hospitality Industry
• Restaurants
• Hospitality Management