Doug Pugh
Professor of Management @Virginia Commonwealth University - School Of Business
Richmond, VA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2017 — Present
Professor of Management @Virginia Commonwealth University - School Of Business
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Richmond, VA, US
EDUCATION
N/A
Tulane University - A.B. Freeman School of Business
Ph.D.
N/A
William & Mary
BA
SKILLS
Leadership DevelopmentResearchCustomer ServiceHigher EducationSurvey DevelopmentNegotiationTeaching
ABOUT DOUG PUGH
Associate Dean for Academic Affairs and Research and Professor of Management, July 2022 - December 2024. Interim Dean July 2021 - June 2022. My research focuses on organizational climate in service organizations, the emotional demands of service work, and the inter-organizational drivers of customer satisfaction. I teach and conduct training in areas including negotiations, conflict management, leadership, and teams.
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