Doug Pecora

Regional Director of Service @Service Express

Pittsburgh, PA, US

In my role at Service Express, I lead regional service operations with a focus on customer experience, employee development, and operational excellence. I work closely with my team of Service Managers and engineers who deliver responsive, high-quality maintenance and support across diverse data center environments.I’m passionate about empowering people and simplifying complexity—translating strategy into clear, actionable priorities that drive engagement and results. I partner cross-functionally with teams across Sales, Customer Success, and Operations to align goals, enhance collaboration, and create a consistent, differentiated experience for every customer we serve.At the heart of my leadership philosophy is a belief that when we invest in people and process excellence, exceptional outcomes follow naturally—for our customers, our teams, and the business as a whole.

Penn State University

Bachelor of Science