Doug Pecora
Regional Service Director | Customer Experience → Employee Development → Cross-functional Partnership → Operational Excellence
- Role
- Regional Director of Service at Service Express
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Doug Pecora
I’m a Service Leader and \"Connector\" who believes the best results come from empowered…
Experience
Regional Director of Service
Jan 2019 — Present · Pittsburgh, PA, US
In my role at Service Express, I lead regional service operations with a focus on customer experience, employee development, and operational excellence. I work closely with my team of Service Managers and engineers who deliver responsive, high-quality maintenance and support across diverse data center environments.I’m passionate about empowering people and simplifying complexity—translating strategy into clear, actionable priorities that drive engagement and results. I partner cross-functionally with teams across Sales, Customer Success, and Operations to align goals, enhance collaboration, and create a consistent, differentiated experience for every customer we serve.At the heart of my leadership philosophy is a belief that when we invest in people and process excellence, exceptional outcomes follow naturally—for our customers, our teams, and the business as a whole.
Education
Penn State University
Bachelor of Science
Skills
- Business Process Improvement
- Cost Control
- Communication
- Mentoring
- Oracle Database
- Advertising Sales
- Operations Management
- Advertising
- Salesforce.com
- Sales Support Tools
- Supply Chain Management
- Logistics Management
- Lean Six Sigma
- Innovation
- Agility
- Healthcare Management
- Team Leadership
- Sales Operations
- Customer Retention
- Project Management
- Customer Service
- Integration
- Crm
- Graphics
- Microsoft Office
- Sales
- Contact Centers
- Client Services
- Multi-Channel Marketing
- Human Resources
- Strategic Partnerships
- Training
- Customer Satisfaction
- Call Center Development
- New Business Development
- Creative Problem Solving
- Public Speaking
- Customer Relationship Management (Crm)
- Operational Excellence
- Agile Methodologies
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