Doug Pavicich
- Role
- Head of Americas Cx at Skybox Security
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
Experience
Head of Americas Cx
Jan 2020 — Present
Lead strategist and cultural evangelist for CX! Responsible for setting the vision for our CX organization, with responsibility for defining and owning the end-to-end customer experience. This includes improving loyalty, retention, and growth by helping customers get maximum value from Skybox products. Brought in to build and implement the infrastructure, strategy, and process for a global Technical Account Management team. Providing the vision and direction to implement and scale strategies and process to deliver a ‘best in class’ customer experience.
Skills
- Management
- Network Design
- Ethernet
- Mpls
- Customer Service
- Enterprise Software
- Program Management
- Wireless
- Strategy
- Training
- Business Development
- Cross-Functional Team Leadership
- Telecommunications
- Network Security
- Routing
- Ip
- Network Architecture
- Strategic Planning
- Leadership
- Project Management
- Cloud Security
- Saas
- Qos
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