Doug Olson

Sr. Manager Consumer Acquisitions - Partner Management at American Express

Role: Sr Manager Amex Assurance Company at American Express
Location: Raleigh, NC, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

Experience

Sr Manager Amex Assurance Company
American Express
Sep 1991 — Present · Raleigh, NC, US
Responsible for the servicing and enrollment of key Amex Assurance Insurance products that provide Customer benefits and drives revenue growth in a key channel for American Express.

Skills

Ivr
Vendor Management
Customer Acquisition
Offshoring
Pmo
Leadership
Account Management
Call Center Operations
Call Center
Credit Cards
Business Process
Electronic Payments
Executive Management
Operations Management
Product Management
Merchant Services
Business Analysis
Analytics
Business Process Improvement
Payment Card Processing
Program Launch
Loyalty Programs
Customer Satisfaction
Call Center Development
Customer Experience
Re-Engineering
Strategy
Cross-Functional Team Leadership
Call Centers
Process Improvement
Project Portfolio Management
Bpo
Business Transformation
Customer Retention
Payments
Workforce Management
Relationship Management
Loyalty Marketing
Outsourcing
Sdlc

Contact information

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Work email
•••••@americanexpress.com
Personal email
•••••@•••••.com
Direct dial
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Current company

American Express

Financial Services · 10K employees · World Financial Center, 200 Vesey Street, New York, NY, 10285, US

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

americanexpress.com

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Experience

Sr Manager Amex Assurance Company

Skills

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