Doug Long
Risk Executive for Human Resources, Marketing & Strategy, Chief Financial Office, Legal, Chief of Staff, and Fraud
- Role
- Senior Risk Officer at USAA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Doug Long
Accomplished senior Financial Services professional and trusted business advisor with progressive experience driving both business strategies and implementing risk framework to improve business performance, achieve regulatory compliance and operational excellence.
Experience
Senior Risk Officer
Aug 2019 — Present · Charlotte, NC, US
Senior Risk Officer responsible for leading a team that has implemented and oversees ERM and EORM risk programs* Partnered with Shared Services teams to implement and/or improve risk program standard requirements that includesoperational losses, external threats, MRI, RAM’s, KRI’s, PRCI/RCSA, FLOD Risk Assessments, Risk Profile, and other Compliancerelated requirements (issue management, testing, POP, etc.)* Provided Risk Oversight & Challenge to FLOD (First Line of Defense) to mitigate risk associated with Payments, ICFR (Internal Controls over FinancialReporting), and Fraud MRA’s* Responsible for Fraud and ICFR Policy, Standards, Procedures, program management and SLOD oversight across USAA* Developed and executed Risk Coverage Plans (includes Monitoring, Risk Assessments, & Testing) across Shared Services toidentify and reduce risks, improve the FLOD risk culture and risk programs* Risk oversight and regulatory remediation for FLOD* Overhauled existing team and developed associates to improve effectiveness of risk teams and ERC program execution* Active leader and member of various management and governance committees (ICC, SSNAC, BISG, EORC, Third Party Risk Council,Affiliate Governance, and FLOD Risk Committee’s) to improve risk management* EORM PULSE (Associate Experience) Executive lead responsible evaluating and improving associate satisfaction
Education
University of North Carolina at Charlotte
Master of Public Administration - MPA
Clemson University
Bachelor's degree
Skills
- Credit Cards
- Financial Risk
- Banking
- Risk Management
- Business Process Improvement
- Credit
- Credit Risk
- Financial Services
- Business Analysis
- Retail Banking
- Financial Analysis
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