Dottie Kennedy
- Role
- Independent Customer Service Consultant at Independent Consultant
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Dottie Kennedy
Dynamic and accomplished Customer Service Executive with proven success in achieving key…
Experience
Independent Customer Service Consultant
Dec 2021 — Present
Providing strategy, design, and best practices to companies looking to build or evolve Customer Service organizations.
Skills
- Sla
- Business Transformation
- Resource Management
- Project Portfolio Management
- Business Process Improvement
- Change Management
- Quality Assurance
- Business Development
- Strategy
- Workforce Management
- Offshoring
- Account Management
- Six Sigma
- Crm
- Business Process
- Integration
- Operational Excellence
- Telecommunications
- Customer Experience
- Professional Services
- Process Management
- Sales Operations
- Team Building
- Team Leadership
- Process Engineering
- Team Management
- Bpo
- Performance Management
- Product Management
- Pmp
- IT Management
- IT Service Management
- Management
- Analysis
- Leadership
- Negotiation
- Metrics
- Itil
- Managed Services
- Saas
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