Dory Leviashvili

Customer Success Manager @TELUS Health

New York, NY, US

Maintain the highest level of client loyalty by developing relationships at all levels with client organizations• Conduct ongoing business reviews that measure client success and build plans to achieve client success• Establish recurring targets and monitor performance• Provide information about TELUS Health\'s company vision and product strategy as well as release readiness activities• Share best practices and connect clients to other clients to share ideas and industry best practices• Create high levels of customer advocacy and engagement• Solicit client feedback and work with internal partners to help drive product and operational improvements to enhance the overall Customer Experience• Work closely with operational counterparts inside TELUS Health to drive issues to closure• Drive client engagement by connecting clients to the broader TELUS Health community of clients with attendance at events such as Insights and local events; providing opportunities to share their success stories and network with other clients for best practices collaboration

Hunter College

Master of Arts - MA, Mathematics Teacher Education

Boston University

Bachelor of Arts - BA, Psychology