Dorsa Behyan
Shift (Acting) Manager & Customer Service Rep @LCBO
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WORK HISTORY
Shift (Acting) Manager & Customer Service Rep @LCBO
Toronto, ON, CA
Coordinated daily store operations, ensuring smooth workflow during high-volume and peak periods• Led shift execution, including task delegation, prioritization, and real-time problem resolution• Managed customer escalations and complex service issues, ensuring professional resolution aligned with LCBO standards• Prepared and maintained incident documentation, liaising with Resource Protection and Toronto Police Service when required• Executed merchandising initiatives during IMAGE programs and seasonal rollouts, ensuring signage accuracy and floor readiness• Managed inventory processes, including cycle counts, SKU adjustments, ordering, reconciliation, and shrink prevention• Administered scheduling and payroll-related tasks using Workday and Blue Yonder under delegated authority• Directed onboarding and training of new employees across systems, safety procedures, and operational policies• Monitored compliance standards, ensuring the store remained audit-ready and customer-facing at all times• Drove daily and period action plans, aligning staff execution with operational and sales priorities
EDUCATION
Seneca Polytechnic
Diploma of Education, Interactive Media Design
Art University of Isfahan
Graphic Design & Visual Communication
ABOUT DORSA BEHYAN
I’m an operations-driven professional with strong experience in team coordination, customer experience, documentation, and system-based environments, paired with a creative and tech-oriented background.Currently working as an Acting Shift Manager at LCBO, I support daily operations in a high-volume setting while coordinating staff, managing inventory workflows, handling incident documentation, and ensuring compliance with safety and service standards. My role requires clear communication, strong judgment, and the ability to prioritize tasks efficiently in fast-paced, high-pressure situations.I have hands-on experience working with enterprise systems including Workday, Blue Yonder, ISE, POS, and internal communication platforms, which has strengthened my understanding of structured workflows, reporting, and operational accuracy.Alongside operations, I bring a background in visual design, digital content, and event coordination, allowing me to approach projects with both organization and creativity. I enjoy working in roles that sit at the intersection of people, systems, and execution.I’m currently focused on transitioning into roles such as:• Project Coordinator• Operations Coordinator• Marketing Coordinator• Program or Administrative Support (Tech or Corporate)where I can contribute to project execution, cross-functional communication, and customer-focused outcomes. Toronto, Canada Open to growth-oriented, structured, and collaborative environments
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