Dorothy Platter

About Dorothy Platter

Results Driven Leader / Team Builder, Experienced In Managing Both Smaller Groups Of 20-40 To Larger Groups Of 70-100. My Background Offers Diverse And Expert Knowledge In Operations, Team Building, Interpersonal Skills, Conflict Resolution, Customer Service, Driving Sales, Achieving Maximum Results, Merchandise Presentation and Visual Merchandising. I offer expertise experience in Specialty Retail Management as well as Big Box Retail Management. My passion is helping people to succeed and do this by working closely with my associates as a Mentor and a Coach. I work side my side with each and every one of my employees. I do not ask them to do anything that I would not do myself. I LEAD BY EXAMPLE.

Experience

1. Assistant Team Leader

   Ocean State Job Lot

   Mar 2018 — Present · Johnston, RI, US

   Development of a stable, knowledgeable store organization • Maintain a close working relationship with the designated Regional, Field Team, District Loss Prevention Manager, and District Manager. • Responsible for the management of freight flow, backroom organization, and 24-hour freight turn-around. • Responsible for the hiring, supervision, and training of all store Associates, as well as maintaining staffing needs while adhering to the base scheduling program. • Supervises and train assigned store associates within areas of responsibility. • Manage the recruitment, hiring, orientation, managing people development and maintaining diversity of Front-end. • Responsible for overseeing Front-end operations, Cash Office, and ensuring highest level of customer service. • Manage store community and customer relations. • Scheduling and conducting interviews and involving other managers as appropriate • Coordinate orientation, new hire and department specific training • Follow up on associate development plan implementation and progress • Counseling and coaching associates • Resolve customer issues • Create a culture of best in class customer service • Manage overall store for general operations, sales, and profitability • Manage daily activities including sanitation and safety • Ensure store presentation is in compliance with company standards including but not limited to merchandising, maintenance, and cleanliness. • Inventory control through proper ordering, communication to the buyers and to the auto replenishment department • Timely compliance to company directives including Operational, Merchandising and Visual policies, procedures, and programs. • Monitor customer service to ensure the quality of service is commensurate with company and customer expectations

Education

• Beacon Mutual Insurance

  Seminar

  2016

• Beacon Mutual Insurance

  Seminar

  2016

• Beacon Mutual Insurance

  Seminar

  2016

• Beacon Mutual Insurance

  Seminar

  2016

• Beacon Mutual Insurance

  Seminar

  2016