Dorothy Thacher

Director Strategy Customer Care @UPS

Louisville, KY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Director Strategy Customer Care @UPS

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Energetically lead the global Customer Service strategy, including partnering with technology and engineering teams to bring digital and AI technology into our operations.

EDUCATION

2005 — 2005

Université de Montpellier Paul-Valéry

Study Abroad via Bellarmine University, French

2002 — 2006

Bellarmine University

Bachelor of Arts (B.A.), Foreign Language and International Studies

N/A

Bellarmine University

Master of Business Administration - MBA, Business Administration and Management, General

N/A

Du Pont Manual High School

High School Diploma, General Studies

SKILLS

Highly Detail OrientedManagementMicrosoft OfficeCamtasiaCustomer ServiceMicrosoft ExcelPublic SpeakingBusiness TravelOrganizational DevelopmentCustoms BrokerageSnagitSelf-MotivatedLogistics ManagementStrategySharepointSupply Chain ManagementArticulate SuiteOrganizationLogisticsMaster Standard Data (Msd)VisioTrainingProcedure ManualsStrategic PlanningWebexIndustrial EngineeringTime StudyProcess ImprovementAnalysisInternational LogisticsMicrosoft Live MeetingLeadership DevelopmentProject ManagementPositive AttitudeLeadership

ABOUT DOROTHY THACHER

Enterprising leader and change agent specializing in strategic business transformation…

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Dorothy Thacher — Director Strategy Customer Care at UPS in Louisville, KY, US | Unifers