Dorothy Thacher
Director Strategy Customer Care @UPS
Louisville, KY, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2023 — Present
Director Strategy Customer Care @UPS
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Energetically lead the global Customer Service strategy, including partnering with technology and engineering teams to bring digital and AI technology into our operations.
EDUCATION
2005 — 2005
Université de Montpellier Paul-Valéry
Study Abroad via Bellarmine University, French
2002 — 2006
Bellarmine University
Bachelor of Arts (B.A.), Foreign Language and International Studies
N/A
Bellarmine University
Master of Business Administration - MBA, Business Administration and Management, General
N/A
Du Pont Manual High School
High School Diploma, General Studies
SKILLS
Highly Detail OrientedManagementMicrosoft OfficeCamtasiaCustomer ServiceMicrosoft ExcelPublic SpeakingBusiness TravelOrganizational DevelopmentCustoms BrokerageSnagitSelf-MotivatedLogistics ManagementStrategySharepointSupply Chain ManagementArticulate SuiteOrganizationLogisticsMaster Standard Data (Msd)VisioTrainingProcedure ManualsStrategic PlanningWebexIndustrial EngineeringTime StudyProcess ImprovementAnalysisInternational LogisticsMicrosoft Live MeetingLeadership DevelopmentProject ManagementPositive AttitudeLeadership
ABOUT DOROTHY THACHER
Enterprising leader and change agent specializing in strategic business transformation…
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