Dorothea Bricka
Director, Client Retention @BCD Travel
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WORK HISTORY
Director, Client Retention @BCD Travel
Atlanta, GA, US
Responsible for identifying and working towards retaining large and multi-national corporate travel accounts. All efforts in collaboration with existing commercial team owners and sales on both non-competitive renewals and competitive RFP environments. Essential areas of strength and success include:>Drive financial targets, profitability and negotiations>Discovery and analysis of current achievements and key strategic opportunities>Consultation to new business development >Communicate program findings and strategies to commercial and executive internal business owners>Action, direct and conclude retention project charter for successful client retention goals
EDUCATION
Alfred State College - SUNY College of Technology
Associate’s Degree
ABOUT DOROTHEA BRICKA
Results-driven travel management professional with a verifiable career of 34 years in Account Management and Operations. Positive leader in client and employee relations, new client implementations, client service and retention, performance management, project development and recruiting. Consistently effective in demonstrating sound judgment, identify opportunities, assessing client needs, business planning, quarterly/annual reviews and ongoing travel program development. • Successfully managed, high profile global clients, dedicated reservation centers, exceeded revenue and profit goals.• Initiated and managed multiple office build-outs, new client implementations and project management. • Effective liaison and communicator with multiple global and regional operational and client development teams, to include internal/external departments of all levels. • Consistently effective in demonstrating sound judgment, identifying opportunities, assessing client needs, business planning, quarterly/annual reviews and ongoing travel program development. • Proven ability to achieve productive results and meeting client deliverables. • A positive leader in client and employee relations, client service and retention, performance management, project development, and recruiting. Managed teams and direct reports from 1-90.
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