Dorothy Gilchrist

About Dorothy Gilchrist

I’m a Technical Services Consultant with a background in ERP systems, EDI workflows, and cross-functional operations across Finance, Supply Chain, and Customer Experience teams.I specialize in translating business needs into scalable, practical solutions from working across systems, data, and workflows to improve efficiency and reduce friction. My experience includes supporting customer order management, warehouse operations, purchasing, and financial processes in complex environments.With a foundation in ERP and EDI, I now focus on building and supporting solutions within modern SaaS platforms, bringing a systems-oriented approach that balances technical problem-solving with clear communication and collaboration.

Experience

1. Technical Services Consultant

   Asana

   Mar 2026 — Present · Chicago, IL, US

   Design and deliver scalable workflow solutions that align with customer business processes- Translate complex requirements into structured systems using automation, custom fields, and project architecture- Evaluate and support integrations between Asana and external platforms using REST APIs- Assist in building and optimizing workflows to improve collaboration, visibility, and operational efficiency- Partner with cross-functional teams (Customer Success, Sales, Product, Engineering) to deliver end-to-end solutions- Troubleshoot technical and workflow challenges, providing clear and actionable recommendations- Communicate technical concepts effectively to both technical and non-technical stakeholders- Contribute customer insights and use cases to inform product improvements and platform strategy

Education

• University of Georgia College of Engineering

  Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering

  2013 — 2019

• Georgia Institute of Technology

  Fullstack Web Development Certifiicate, Coding Bootcamp

• Westlake High School

  High School Diploma