Doris Fritz-Bianchi

About Doris Fritz-Bianchi

Innovative and solutions-oriented people experience leader with demonstrated results in implementing strategies and programs to improve performance at the individual and organization levels. Leverages combined HR and line experience as a strong consultative partner to business and HR leaders in driving and sustaining change. Brings energy and passion to a team, engages at all levels in the organization and consistently demonstrates and champions positive leadership values. Strong partner to business leaders facilitating large scale change initiatives – including merger integrations, sales force development, call center transformations, business process outsourcing. Experienced in multiple business environments – geographically dispersed organizations, individual & institutional sales channels, large operations processing and call center structures, multiple lines of business, outsourced/off shore structures and global footprints. Led start-ups/restructure of multiple learning functions for increased effectiveness –gained internal efficiencies of up to 30% and earned industry recognition for initiatives. Strong focus on competency-based learning and performance consulting approaches, fostering collaboration and best practice sharing, and leveraging performance support and knowledge management structures to sustain training investments. Areas of expertise- organizational strategy and effectiveness- large scale change management programs- talent management, leadership development, complex learning program design - sales & service organization optimization- talent and learning technology platforms- leadership development programs for teens/young adults.

Experience

1. People Business Partner Team

   Sony Interactive Entertainment

   Jul 2023 — Present

Education

• SUNY Geneseo

  Bachelor, Management and Marketing

Skills

• Competency Management
• Sales Force Effectiveness
• Leadership
• Technology Implementation
• Learning Technology
• Team Leadership
• Training
• Performance Management
• Crm
• Talent Management
• Leadership Development
• Performance Metrics
• Large Scale Change Management
• Business Strategy
• Management
• Strategy
• Succession Planning
• Strategic Planning
• Human Resources
• Customer Relationship Management (Crm)
• Blended Learning
• E-Learning
• Organizational Effectiveness
• Training & Development
• Outsourcing
• Learning and Development
• Customer Service Training
• Executive Coaching
• Organizational Development
• Program Management
• Organizational Structure