Dorian Starte
Customer Engagement Manager @Majestic Wine
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WORK HISTORY
Customer Engagement Manager @Majestic Wine
London, GB
I have been acknowledged as the company-wide Customer Engagement Champion by helping to raise my store’s meritocracy score by 3 levels from Failing to Nailing within my first 5 months. This was achieved by building strong relationships with commercial and retail customers and suppliers, resulting in new, loyal customers, increasing year on year sales and receiving personal acknowledgement in consistent 5* feedback. All achieved whilst completing a successful store relocation.
EDUCATION
Eltham College
High School, 3 A Levels and 11 GCSE's (A*-B)
University of Liverpool
Bachelor of Arts (B.A.) (Hons), Architecture, 2:1
ABOUT DORIAN STARTE
I am a Customer Engagement Manager at Majestic Wine, the UK\'s largest specialist wine retailer, where I create memorable experiences for commercial and retail customers and suppliers. With 4.5+ years of experience in the wine industry, I have a WSET Level 3 certification in Wines and a passion for wine products, events, and learning. I have been recognised as the company-wide Customer Engagement Champion for raising my store\'s meritocracy score by 3 levels within 5 months, resulting in increased sales and loyalty. This was achieved by building strong relationships, delivering personalised recommendations, and hosting engaging tastings and workshops. I have also leveraged my previous 2+ years of experience as an architectural assistant, where I worked on four major projects in the UK and the US, to apply my attention to detail, problem-solving, and presentation skills to my current role. I enjoy collaborating with diverse teams and stakeholders, exceeding client and end-user expectations, and making the most out of every opportunity.
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