Dorian Darbousset-Chong
MA in International Trade | Fluent in 4 Languages | International Business
- Role
- Customer Service Representative at Ltcg
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Dorian Darbousset-Chong
Currently a customer service representative in the Insurance Industry looking to transition into International Trade and Logistics to apply skills and insights gained through an MA focused on International Business. My specialties include Word, Excel, scheduling, data entry, customer service and interpersonal skills. I have been passionate about languages since childhood and I am fluent in French, English, Mandarin and Italian. I lived in China for almost a decade teaching English and French and selling high end french wines in Beijing for over a year. My passion for languages, culture and travel will be a significant asset in promoting successful international trade and logistical relationships. Bolstered by an MA in International Trade, I am able to bridge different cultures and facilitate communication for successful decision making and negotiations.
Experience
Customer Service Representative
May 2018 — Present · Waltham, MA, US
Coordinate appointments of non-clinical Phone History Interviews (PHI’s); manage 70+ calls/day,Maintain records and process data entry; utilize data management software to accurately track data,Identify and resolve issues and escalations in PHI Problem Queue; communicate tactfully and effectively,Provided assistance to French Speaking (Quebec) and Mandarin speaking clients
Education
Université d'Avignon et des Pays de Vaucluse
Bachelor's degree
2005 — 2008
Chongqing University
Master's degree
2014 — 2017
Ningxia University
Non-Degree Program
2010 — 2010
Università degli Studi di Napoli 'Federico II'
Erasmus exchange
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