Dor Haim

SVP, Customer Experience @Nintex

New York, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

SVP, Customer Experience @Nintex

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Seattle, WA, US

Executive leader and member of the ELT, leading global operations and driving retention & expansion, through GTM transformation and customer experience strategies for a $300M+ PE-backed SaaS business. Functionally operating as a Chief Customer Officer, leading the CX group of 200+ people across Customer Success, Renewals, Professional Services, Account Management (Cloud), Customer Operations & Programs. Partnering with the CEO, Board, and PE sponsors to shape the company\'s profitable growth strategy, operational efficiency, and value realization.

EDUCATION

N/A

Udemy Academy

Product Management

N/A

Ono Academic College

Bachelor of Laws - LLB

N/A

Psagot

Capital Market and Investments

2019 — 2020

Ono Academic College

Executive MBA

ABOUT DOR HAIM

International business executive with deep expertise in leading global SaaS businesses, GTM strategies, and complex operations at scale. Proven track record of building and leading high-performing teams, driving revenue expansion, and optimizing operations for profitable growth.Built and led world-class teams and business lines for P & Ls ranging from $15M to $300M+, overseeing key functions across Sales, Customer Experience, Product, Delivery, and Operations. Scales customer-first organizations that accelerate ARR growth through market expansion, enhance operational efficiency and maximize enterprise value.Vast experience leading VC and PE-backed businesses through value realization, including M&A from due diligence to integration, ensuring strategic alignment, scalability, and long-term growth.Previously advised Fortune 500 executives (CEO, COO, CCO) on business transformation, unlocking market opportunities, and navigating complex strategic challenges. A track record of turning strategy into execution, specialized in designing and operationalizing end-to-end GTM strategies (direct and channel-led) that drive revenue acceleration and maximize customer lifetime value. Expertise in aligning cross-functional teams, optimizing sales motions, and implementing scalable operating models that enhance retention, expansion, and overall business performance.

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