Doretta Hess

About Doretta Hess

With over 20 years of experience in medical coding leadership, revenue cycle optimization, and healthcare compliance, I’ve built my career on a foundation of servant leadership, emotional intelligence, and a deep commitment to the people and processes that drive healthcare forward.As a certified coding professional (CCS-P) with a Bachelor’s degree in Healthcare Administration, I’ve led large-scale, multispecialty coding operations for 500+ providers—supporting everything from documentation improvement and audit readiness to payer compliance and denial prevention. I’m especially skilled at aligning coding strategy with organizational goals while cultivating high-performing, resilient teams. What drives me:I’m passionate about empowering both clinical teams and coding staff—helping them understand the “why” behind compliant documentation, and equipping them with the tools and education to succeed. I believe when we lead with empathy, clarity, and collaboration, we not only improve revenue cycle outcomes, but also create stronger, more connected healthcare teams. Core Strengths & Skills:Professional Medical Coding Leadership (500+ providers)Epic Resolute Professional Billing (Certified & Proficient)Revenue Integrity & Risk MitigationProvider Documentation Education & EngagementCoding Compliance & Regulatory StrategyAudit Program Development & ExecutionData-Driven Performance ImprovementDenial Management & PreventionCross-functional Collaboration with Clinical & Finance LeadersServant Leadership & Staff DevelopmentI’ve supported an extensive range of specialties—including Cardiology, Oncology, General Surgery, OB/GYN, Pediatrics, Orthopedics, Behavioral Health, Neurology, Primary Care, and many more—providing hands-on leadership, operational oversight, and compliance expertise across both ambulatory and acute care settings.My approach is always grounded in listening, learning, and leading with purpose. I thrive in environments where collaboration meets strategy, and where continuous improvement is not just a goal, but a shared mindset.I’m always open to connecting with others who are passionate about improving healthcare systems through better coding, smarter processes, and compassionate leadership.Let’s connect.

Experience

1. Coding Director

   Axia Women's Health

   Sep 2025 — Present · Voorhees, NJ, US

   Leads coding operations, ensures compliance, trains staff, audits records, manages vendors, supports revenue cycle, and implements coding policies and procedures.

Education

• Pennsylvania College of Health Sciences

  Bachelor of Healthcare Administration

  2016 — 2022

• Consolidated School of Business-Lancaster

  Associate's degree

  1996 — 1997