Doreen Riordan
Claims Director @Principal Financial Group
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WORK HISTORY
Claims Director @Principal Financial Group
Des Moines, IA, US
Responsible for all aspects of Principal’s IDI claim operation and Life claim operation*Lead an organization of highly skilled technical and operational claim professionals*Interface with functional leaders across the IDI and Life product lines of business, including actuarial, underwriting, administration, product, distribution and data science*Develop, lead and guide organizational claim strategy and practice
EDUCATION
University of Maine at Farmington
Bachelor of Science, Secondary Education
SKILLS
ABOUT DOREEN RIORDAN
Insight-driven, multi-faceted, process-oriented claim executive with a proven track record of successfully developing holistic, 360-degree operating strategies to efficiently manage insurance claims with a focus on risk mitigation, meaningful process improvement and customer satisfaction. Exceptional leader of people and processes; able to optimize and scale operations, break down barriers to team performance, and position organizations optimally to deliver against strategic objectives.Committed to engaged, authentic leadership. True believer in the concept that if you take care of your employees, they will take care of your customers.
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