Dorcas Abbosey
Customer Safety Specialist @Tier Mobility
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WORK HISTORY
Customer Safety Specialist @Tier Mobility
Berlin, DE
Handle account deletions, GDPR compliance requests, Data Subject Access Requests (DSAR), and incident management to protect customer data and platform integrity- Partner with internal teams and external stakeholders to deliver consistent, high-quality support experiences and maintain service excellence- Lead initiatives to enhance support workflows, analyze customer contact patterns to identify trends, and provide actionable insights to drive continuous improvement- Utilize advanced knowledge of safety tools, compliance frameworks, and operational processes to resolve complex customer issues efficiently- Serve as a trusted point of contact for sensitive safety matters, demonstrating strong judgment and commitment to customer protection
EDUCATION
Hochschule Furtwangen
Master's degree, International Relations & Cultural Diplomacy
Valley View University
Bachelor's degree, Development Studies
African Leadership Academy
Salesforce
University of Bayreuth
Master of Arts - MA, Development Studies with focus in Advanced Sociology and Politics
ABOUT DORCAS ABBOSEY
Salesforce Trailblazer | Customer Care & Experience Specialist | Product Manager | Creative Designer | ALX Fellow |
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