Dora Wood

Optumrx Specialty Pharmacy Call Center Manager @UnitedHealth Group

Chula Vista, CA, US

EMAILS

[email protected]

MOBILE NUMBERS

+16•••••••70

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WORK HISTORY

Jun 2014 — Present

Optumrx Specialty Pharmacy Call Center Manager @UnitedHealth Group

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San Diego, CA, US

Site Manager for the Mission Valley OptumRx Specialty Pharmacy Call Center. Responsible for day-to-day operations of 80+ Customer Service Agents & Subject Matter Experts, as well as indirect leadership support for 40+ Specialized Agents. Provide site representation of the Mission Valley location to the additional OptumRx Specialty Pharmacy sites located at Carlsbad, CA; Cypress CA and Overland Park, KS. Work closely with Work Force Management Team to coordinate all resources.

EDUCATION

1982 — 1986

Instituto Tecnologico de Tijuana

B.S., Computer Science

SKILLS

Call CentersStrategyIntegrationProduct ManagementManagementTeam BuildingProgram ManagementTechnical ManagementTechnology ManagementAnalysisMission Critical SoftwareTechnical RecruitingSystem DeploymentVendor ManagementCrm24x7 Operation SupportTeam LeadershipProject ManagementDesktop SupportBudget ManagementProduct SupportTroubleshootingRemote Infrastructure ManagementTime ManagementConflict ResolutionSoftware DocumentationLogistics ManagementProcess ImprovementTechnical SupportBusiness AnalysisSoftwareAccount ManagementLeadershipWorkforce ManagementCustomer SatisfactionTrainingCross-Functional Team LeadershipHelp Desk SupportSalesforce.comCustomer Service

ABOUT DORA WOOD

Results-driven and highly accomplished leader with knowledge of all technical support & …

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