Doram Jacoby
Sales Operations Analyst @WeWork
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WORK HISTORY
Sales Operations Analyst @WeWork
London, GB
As an analyst for WeWork’s global Member Support, my role is to help our team and teams that directly interact with us by- Defining and streamlining processes and workflows - Building tools to make delivering support easier - Evaluating and using the data available to help assess performance and to measure how we’re serving our Members. I am also responsible for presenting key insights and developments across multiple data sources and helping other teams with models, forecasts and insights of any potential changes to new products or initiatives. Key Responsibilities:* Develop and maintain a comprehensive suite of workforce management dashboards (forecasting, productivity, service level agreements etc.) that deliver real-time insights to help drive efficiencies and ensure staffing levels are appropriate to handle incoming interaction volumes across all channels * Support member insights - ranging from routine reporting to complex insight projects * Support with routine company-wide reporting e.g. MBRs, QBRs, Deep Dives, Territory Huddles, other recurring insight decks * Create and maintain accurate system reporting - incl. dashboard maintenance, new dashboard design and development * Present and adapt insights to a broad range of roles and regions Systems used: To perform my role I use Tableau, Snowflake, Salesforce and Google Workplace solutions.
EDUCATION
The Hebrew University
BA
SKILLS
ABOUT DORAM JACOBY
As a data-focused Sales Operations Analyst at WeWork, I bring years of experience in automation, data visualisation, and business intelligence tools. My role centres on building scalable solutions with SQL, Tableau and Salesforce to optimise productivity, streamline workflows, and deliver actionable insights. Notable contributions include leading a dashboard consolidation initiative that significantly enhanced data efficiency and creating a Tableau automated forecasting dashboard for sales. By collaborating with teams cross-functionally, I have supported goal-setting processes, incentive strategies, and critical reporting initiatives. I\'m a flexible and eager learner with a passion for using data-driven solutions to make a positive impact wherever I can, with an eye towards contributing to positive change in the world.
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