Doondy Labranche
Call Center Representative @POM MRI & Radiology Centers
Signup · Get unlimited contacts
WORK HISTORY
Call Center Representative @POM MRI & Radiology Centers
US
Provided top-notch customer service by promptly and courteously responding to inbound calls.Demonstrated active listening skills to understand customers\' concerns and questions effectively.Expertly identified and resolved customer issues, utilizing problem-solving skills to provide accurate solutions.Offered detailed information on products and services to guide customers in making informed decisions.Maintained a meticulous approach to recording customer information and feedback in the database.Ensured customer satisfaction by diligently following up on previous interactions and addressing any outstanding concerns.Actively participated in training sessions to enhance product knowledge and stay updated on company policies and procedures.Exhibited dedication to delivering exceptional customer service and going above and beyond to assist customers.
EDUCATION
University of Maine at Presque Isle
Bachelor's degree, Accounting and Business/Management
Coursera
Certification, Salesforce
CourseCareers
Certifications, Sale Tech
ABOUT DOONDY LABRANCHE
Customer-centric technical support professional experienced in phones, tablets, laptops…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.