Don Williams
IT Infrastructure and Services Leader
- Role
- Managed Services Sr Technical Engagement Manager at HP
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Don Williams
With more than 18 years of experience in IT infrastructure and services, I am a Digital…
Experience
Managed Services Sr Technical Engagement Manager
Aug 2018 — Present · US
Led Technical implementations of HP Workforce Experience Management Platform/NexThink Device Experience Platform-Led Support Operations L2/L3 Engineers by interviewing/hiring, coaching/developing, training, conflict resolution, and management/mentoring of engineers- Led efforts for Product Management and support of HP Managed Insights- Led efforts for Partner training and Management of HP Personal Systems Services- Expert in remote device management methodology, enterprise deployment & installation- Expert in configuration and policy setting, patch management, troubleshooting, monitoring- Responsible for Device Management for Windows 10/11, iOS, MacOS, Android, etc- Expert understanding of cloud technology including but not limited to MS Azure and AWS- Experience with planning, leading, and executing complex projects with expert business and technical acumen-Led various aspects of HP Managed Insights for proactive management of customer environments including but not limited to Onboarding and Technical Support. HP Managed Insights uses machine learning, preconfigured logic, and contextual data to deliver device, application, and usage insights to help optimize IT spending and resources. Efforts led to increased adoption and customer satisfaction rates.
Education
University of Arkansas at Pine Bluff
Bachelor of Business Administration - BBA
1999 — 2003
Skills
- Disaster Recovery
- Call Center
- Salesforce.com
- Servers
- Strategic Planning
- Program Management
- Vendor Management
- Networking
- Call Centers
- Visio
- Troubleshooting
- Account Management
- Change Management
- Active Directory
- Team Leadership
- Cisco Technologies
- Leadership
- Wireless
- Security
- Enterprise Software
- Windows
- Sales Management
- Bmc Remedy
- Wireless Networking
- Team Building
- Management
- Process Improvement
- Network Administration
- Project Management
- Blackberry
- Software Documentation
- Technical Support
- Business Analysis
- Strategy
- Inventory Management
- Project Planning
- Data Center
- Customer Service
- Customer Satisfaction
- Training
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