Don T. Scaria
VP – Asset Operations | PMP®| Digital Transformation | Gold & MFI Business Setup | Disbursal Centralization | Process Excellence | Governance | Project Management | Product Management | Customer Experience | Training
- Role
- Vice President at IDFC FIRST Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Don T. Scaria
In my role as Vice President at IDFC FIRST Bank, I have centralized branch disbursal activities, streamlining processes to ensure smooth operations and better adherence to standards. This focus on operational excellence has helped us reduce the branch disbursals by 94% and increase in consistency across rural branches.With a strong background in product management and business strategy, I have facilitated the release of a variety of loan products contributing to growth in our loan portfolio. I have also led key projects like the Moratorium Project, which provided relief to customers during financial hardships, and the Digital Payments program, which increased our digital transaction volume by 60%I emphasize continuous improvement and have implemented comprehensive training programs to support new releases. These programs have resulted in a 40% improvement in team performance and better customer satisfaction ratings.Technical Skills and Expertise:Product Management, Business Strategy, Process Streamlining, Operational Excellence, Digital Payments, Loan Product Development, Product ManagementInterests and Extracurricular Activities: Financial Technology Innovations, Rural Banking Solutions, Customer Experience Enhancement, Team Leadership and Development, Corporate Training and DevelopmentI am committed to creating solutions that enhance customer experiences and drive growth. My focus on professional development and continuous improvement has helped us achieve our goals and set new standards in the banking industry.Feel free to reach out to me directly at d••••••••@gmail.com
Experience
Vice President
Jun 2023 — Present · Mumbai, IN
Spearheaded the centralization of disbursal activities across 11 out of 14 asset products, reducing branch-level disbursals to just 5–7% of total volumes. • Oversaw the launch of 100+ new process and system journeys, including end to-end training and communication initiatives to ensure seamless adoption. • Led UAT and sign-offs for 60+ journeys across FinnOne, SFDC, and CRM platforms, ensuring stability and user-readiness. • Managed customer and branch escalations efficiently, ensuring timely resolution and closure. • Reduced insurance enrollment exceptions to under 100 cases per month.
Education
Montfort School ,Yercaud,Tamil Nadu
Primary and Secondary
1996 — 2004
Placid Vidya Vihar,Kerala
Higher Secondary
2004 — 2006
St. Berchmans College College
BCom, Computer Applications
2006 — 2009
Christ University, Bangalore
MBA, Marketing
2009 — 2011
Skills
- Strategic Planning
- Microsoft Excel
- Financial Analysis
- Market Research
- Idea Generation
- Key Account Management
- New Business Development
- Negotiation
- Sales
- Business Development
- Conceptualizer
- Marketing Strategy
- Marketing
- Competitive Analysis
- Business Strategy
- Management Consulting
- Event Planning
- Coordinating Events
- Strategy
- Teamwork
- Team Management
- Sales Management
- Entrepreneurship
- Product Management
- Management
- Meticulous Eye for Detail
- Business Planning
- Business Analysis
- Account Management
- Crm
- Analysis
- Finance
- Marketing Communications
- Team Leadership
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