Donnie Ng

About Donnie Ng

Experienced Management and Customer Service Professional (Retired Sergeant, Recruiting & Hiring – City of Greenville Police Department) with strong skills and extensive professional experience in the following areas: Over 26 years of public relations and customer service experience Bilingual (Chinese - Cantonese) Managing all Aspects of Recruiting & Hiring Employment Testing and Interview Microsoft Word, Excel, PowerPoint, Kronos ATS, NeoGov and Salesforce. Communication Talent Assessment Data Tracking Mentor and Professional Development Conflict Management Dignitary Protection SWAT Operations Classroom Presentations Recruiting Strategy Development Process Improvement Site Security Assessments Supervision Performance Evaluations Reviewing Reports & Documents Overseeing Investigations

Experience

1. Employment Program Coordinator

   Upstate Warrior Solution

   May 2022 — Present · Greenville, SC, US

   Routinely meet and communicate with UWS Advocates to identify employment-related needs and coordinate with the Employment Advocate.• Maintain a list of job seekers within the customer relationship management software (CRM).• Identify job seekers who are ready for employment, based on the UWS Employment Program SOP, and coordinate with the Employment Advocate to identify possible job opportunities.• Communicate with job seekers face-to-face, via telephone, email, or otherwise to meet their needs.• Assist with identifying monthly success stories.• Assist with business development, liaison, and coordination meetings with corporate and community partners.• Execute data-entry and information management tasks within the CRM.• Support and attend events.• Support the generation and communication of monthly reporting key metrics and collaboratively identify trends, problems, and successes.• Conduct follow-ups on warriors who became employed and update their industry and salary in the CRM.• Use UWS CRM and partner CRMs to receive and send referrals.• Use UWS CRM to track and build relationships with partners.