Donna Weber

About Donna Weber

Companies that work with me decrease time to first value, increase customer lifetime value, reduce implementation time and costs, product usage and adoption, and scale Customer Success organizations.Every day you’re not driving customers to value you are losing revenue, frustrating your teams, and diminishing your reputation. I am here to help. I help high-growth companies turn new and existing customers into loyal champions. I\'m a recognized Customer Success thought leader, influencer, and strategist. I literally wrote the book on customer onboarding, Onboarding Matters. Here are some of the ways successful organizations work with me: Customer Onboarding Review: Whether you face insurmountable churn or overwhelming growth, I carefully inspect your current process and provide guidance and recommendations to quickly take it to the next level. Customer Onboarding Fast Track: We work together to optimize your onboarding process using my proven process that reduces your backlog, delivers value, improves customer and employee satisfaction, and increases renewals, expansions, and referrals. Orchestrated Onboarding™ Masterclass: Learn how to successfully onboard, retain, and grow customers with a prescriptive onboarding process Keynote Speaking: Whether in person or virtual, people rave about my presentations. I am an engaging presenter who loves to interact with the audience. Popular keynotes include: Driving Customers to Value. At Scale; Who Thinks You’re Customer Centric? You? Or Your Customers? When Customers Win, You WinAsk the Author Anything Session: If your team is reading Onboarding Matters, there is a good chance they have questions I can answer. Trusted Advisor Services: Engage me as a Trusted Advisor on an ongoing basis to work through pressing challenges and opportunities. Check out my award-winning book: Onboarding Matters.Here\'s a bit more interesting information about me: Prior to founding my boutique consulting firm in 2016, I worked at several startups, where I built Customer Success and Customer Education programs and organizations from scratch. I\'m also an award winning author and kayaker. My recent awards include: Top 25 Customer Success Influencer 2022, Top 50 Customer Success Influencer 2022, Top 100 Customer Success Strategist 2021, Big Book Awards for Best New Non-Fiction, and Best Business Book in 2021.When customers win, you win. It’s that simple.

Experience

1. Customer Onboarding and Enablement Assessments

   Donna Weber

   May 2022 — Present

   Whether you face insurmountable churn or overwhelming growth, Donna Weber carefully inspects your current onboarding and enablement approach for you to quickly take it to the next level.What you get:When you work with Donna you receive a strategic review of how you currently onboard new customers (or not)Donna breaks down the process to identify what’s blocking your success and the preferred path forwardDonna explores immediate options to improve customer onboarding while also identifying where youneed to head down the roadYou receive an analysis of where you are on the Customer Onboarding Maturity Model, as well as a report detailing findings and recommendations about people, processes, and technology; and what to address in the short and long-term

Education

• Playing Big

  Completed the Playing Big Facilitator Training with Tara Mohr

  2019

• UC San Diego

  B.A., History

Skills

• Consulting
• Adult Education
• Analysis
• Business Process
• Instructional Design
• Requirements Gathering
• Technical Communication
• Instructor-Led Training
• Enterprise Software
• Saas
• E-Learning
• Cloud Computing
• Training
• Software Documentation
• Leadership
• Salesforce.com
• Entrepreneurship
• Solution Selling
• Crm
• Professional Services
• Databases
• Project Management
• Software as a Service (Saas)
• Customer Education
• Program Management
• Program Development
• Educational Technology
• Customer Relationship Management (Crm)
• Customer Onboarding
• Customer Success