Donna Marasco
Director, Client Services @Mercedes-Benz Financial Services USA LLC
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WORK HISTORY
Director, Client Services @Mercedes-Benz Financial Services USA LLC
Dallas-Fort Worth, TX, US
Executive leader responsible for end-to-end customer servicing and contract management operations supporting a multi-billion-dollar auto finance portfolio across passenger and commercial finance. Accountable for 200+ operational processes spanning contract lifecycle management, internal and outsourced contact centers, and digital servicing transformation. Responsible for $25M Operating budget.
EDUCATION
University of Illinois at Urbana-Champaign
Bachelor of Science
SKILLS
ABOUT DONNA MARASCO
Senior Operations Executive with 30+ years of leadership experience driving large-scale operational performance within captive automotive finance and complex contact center environments. Proven success leading multi-site organizations through enterprise transformation, digital modernization, portfolio expansion, and cost optimization initiatives. Recognized for building high-performing leadership teams, improving operational efficiency, and delivering measurable financial outcomes while sustaining industry-leading customer satisfaction and regulatory compliance.CORE LEADERSHIP CAPABILITIES• Enterprise Operations & Service Delivery Leadership• Captive Automotive Finance (Lease & Retail Portfolios)• Collections Strategy & Loss Mitigation• Contact Center & Digital Servicing Transformation• Vendor & Outsourcing Governance• Regulatory Risk & Policy Compliance• Operational Excellence | Six Sigma Green Belt• Process Automation & Continuous Improvement
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