Donna Rice

About Donna Rice

Customer Experience/Business professional with a combined 20 years experience in various…

Experience

1. Store Operations Consultant Customer Insights

   Ace Hardware Corporation

   Nov 2016 — Present

   I am responsible for supporting the adoption and execution of the Customer Insights Program (Customer Engagement & Mystery Shop). The main objective of this program is to enhance both retailers and corporate understanding of the in-store customer experience through frequent and meaningful measurements. The quantifiable results will aid Ace Leadership in the design of programs to ensure that Ace is up to date with current philosophies on customer insights measurements.\\\\n\\\\nOverall management and support of our retailers and field team with regard to this program is of the highest importance. Coordination, daily execution and communicating results on a regular basis with the intent to drive better performance is a key focus. Marketing and education of this program\'s value at the retail and field level is critical.\\\\n\\\\nResponsible for implementation, administration and support of the Customer Insights program within Store Systems and Operations:\\\\n- Daily management of all administrative aspects of the Customer Insights program\\\\n- Manage the billings, reporting and supplies associated with the program\\\\n- Support our retailer and field team with regards to the program\\\\n- On-going education of the field and retailer via phone, e-mail, webinar, show training and on site store training\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Elmhurst College

  Bachelor of Arts (BA)

  1983 — 1988

Skills

• Troubleshooting
• Software and Other Technical Qualifications
• Consumer Electronics
• Account Management
• Marketing
• Team Building
• Product Planning
• Coaching
• Leadership
• Sales Operations
• Customer Satisfaction
• Time Management
• Channel Partners
• Direct Sales
• Technical Support
• Social Media
• Customer Service
• Marketing Strategy
• Management
• Product Management
• Entertainment
• Product Marketing
• Training
• Project Management
• Product Development
• B2b
• Competitive Analysis
• Product Launch
• Sales Process
• Crm
• Sales
• Retail
• Learning Management Systems
• Cross-Functional Team Leadership